Policy
Policy
This Privacy Policy explains how BUKEEN, a company registered in Ireland with registered number 777492, whose registered office is Dublin, Ireland (“Bukeen”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you use the Bukeen mobile application, websites, and related services (collectively, the “Platform”).
If you do not agree with this Privacy Policy, please do not use the Platform.
1) Who This Policy Applies To
This Privacy Policy applies to:
Service Providers who create an account and list services on Bukeen; and
Clients who book services through Bukeen.
2) Data Controller and Contact
Data Controller: BUKEEN (details above) is the controller of personal data processed through the Platform for Bukeen’s own purposes.
Contact:
Email: [privacy@bukeen.com] (or [support@bukeen.com])
Postal: BUKEEN, Dublin, Ireland
If you have appointed a Data Protection Officer (DPO): [DPO contact details]
3) Personal Data We Collect
We collect personal data in the following ways:
3.1 Data you provide directly
Account and profile (Service Providers and/or Clients):
Name, email address, phone number
Business name (Service Providers), profile details, service category
Login and authentication details (e.g., hashed credentials, session tokens)
Booking and service details:
Booking details (service selected, date/time, add-ons, notes you submit)
Preferences and instructions you provide (e.g., “please call on arrival”)
Support and communications:
Messages you send us, customer support tickets, feedback, call/chat logs (if applicable)
3.2 Data collected automatically
Device and app data (device type, OS version, app version)
Log data (IP address, timestamps, crash logs, diagnostics)
Usage and interaction data (pages/screens viewed, taps, feature usage)
Approximate location derived from IP (not precise GPS unless you explicitly enable it)
3.3 Data from third parties
App stores (Apple/Google) purchase and subscription status (where applicable)
Payment processors (if you enable payments/deposits) for transaction confirmations and fraud signals
Messaging providers (SMS/email delivery status, bounce/undelivered events)
4) How We Use Your Data and Our Legal Bases (GDPR)
We process personal data under one or more legal bases:
4.1 Provide and operate the Platform (Contract)
Create and manage accounts
Enable Service Providers to publish booking pages and accept bookings
Process bookings, confirmations, reminders, and follow-ups
Provide customer support
4.2 Legitimate interests
Maintain security, prevent fraud, abuse, and harmful activity
Debugging, analytics, and product improvement
Enforce our Terms & Conditions and platform rules
Measure performance of core features (e.g., booking completion, reminder engagement)
We assess and balance these interests against your rights.
4.3 Consent (where required)
Marketing communications (where required by law)
Optional device permissions (e.g., notifications)
Cookies/SDKs for analytics/advertising where applicable
You can withdraw consent at any time.
4.4 Legal obligation
Comply with applicable laws (tax, accounting, consumer protection, regulatory requests)
Respond to lawful requests from authorities
5) Booking Data and Roles: Bukeen vs Service Providers
When a Client books a service, certain personal data is shared with the relevant Service Provider to fulfill the booking (e.g., Client name, contact details, booking time, selected service, and notes).
Bukeen acts as a controller for data needed to operate the Platform (accounts, platform messaging, security, and product operations).
Service Providers may act as independent controllers for the Client data they receive, because they decide how they use that data to deliver the service (e.g., appointment management, receipts, compliance).
Clients should review the Service Provider’s own privacy practices where relevant.
6) Sharing and Disclosure of Personal Data
We may share personal data with:
6.1 Other users (core platform sharing)
Service Providers receive booking details necessary to provide the service.
Clients may see Service Provider business profile information.
6.2 Service providers and vendors (“processors”)
We use vetted third parties to operate the Platform, such as:
Cloud hosting and storage providers
Analytics and crash reporting tools
Customer support tooling
Messaging vendors (SMS/email)
Payment processors (if payments/deposits are enabled)
These vendors process personal data under contractual obligations to protect it and use it only per our instructions.
6.3 Legal and safety disclosures
We may disclose data when required to:
comply with law or legal process;
enforce our Terms;
protect rights, safety, and security of users, Bukeen, and the public.
6.4 Business transfers
If Bukeen is involved in a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards.
7) International Transfers
If we transfer personal data outside the European Economic Area (EEA), we rely on appropriate safeguards such as:
EU Standard Contractual Clauses (SCCs); and/or
adequacy decisions where applicable; and/or
additional technical and organizational measures.
You can request more information about transfer safeguards via [privacy@bukeen.com].
8) Data Retention
We retain personal data only as long as necessary for the purposes described in this Policy, including:
maintaining your account and bookings history;
legal, accounting, or reporting obligations;
resolving disputes and enforcing agreements.
Retention periods vary by data type. Typical approach:
Account data: retained while account is active, and for a limited period after deletion to meet legal/security obligations.
Booking records: retained for operational history and dispute resolution for [e.g., 12–24 months] unless longer retention is required by law.
Logs/security data: retained for shorter periods unless needed for incident investigation.
9) Security
We implement reasonable technical and organizational measures to protect personal data, including access controls, encryption in transit, monitoring, and secure storage practices. No system is 100% secure; you are responsible for safeguarding your account credentials.
10) Your Rights (EEA/UK GDPR)
If you are in the EEA/UK, you have rights to:
Access your personal data
Rectify inaccurate data
Erase data (in certain circumstances)
Restrict processing
Object to processing (including certain legitimate interests)
Data portability (for data processed by consent/contract via automated means)
Withdraw consent at any time (where processing is based on consent)
To exercise rights, contact: [privacy@bukeen.com]. We may need to verify identity before responding.
11) Marketing Preferences
If we send marketing communications (where permitted), you can opt out at any time by:
using the unsubscribe link (email), or
adjusting in-app preferences, or
contacting [privacy@bukeen.com].
Service/transactional communications (e.g., booking confirmations, reminders, security alerts) are not marketing and may still be sent.
12) Cookies and Similar Technologies
If you use our website, we may use cookies and similar technologies to:
operate the site,
remember preferences,
understand usage, and
improve performance.
Where required, we will provide a cookie banner/consent tool. For the mobile app, SDKs may provide similar functionality (analytics/crash reporting) subject to your settings and applicable law.
13) Children
Bukeen is not intended for users under 18. We do not knowingly collect data from children. If you believe a child has provided data, contact [privacy@bukeen.com] and we will take appropriate steps.
14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the latest version with an updated “Last updated” date. Material changes may be communicated in-app or via email where appropriate.
15) Complaints (Ireland)
If you are not satisfied with our response, you can lodge a complaint with the Irish supervisory authority:
Data Protection Commission (Ireland)
You can contact the DPC via its official channels.
16) Quick Summary (Non-Contractual)
We collect data to run bookings, accounts, reminders, and support.
We share booking data with the Service Provider you book with.
We use vendors (hosting, SMS/email, analytics, payments if enabled).
You have GDPR rights, including access and deletion, subject to legal requirements.
This Privacy Policy explains how BUKEEN, a company registered in Ireland with registered number 777492, whose registered office is Dublin, Ireland (“Bukeen”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you use the Bukeen mobile application, websites, and related services (collectively, the “Platform”).
If you do not agree with this Privacy Policy, please do not use the Platform.
1) Who This Policy Applies To
This Privacy Policy applies to:
Service Providers who create an account and list services on Bukeen; and
Clients who book services through Bukeen.
2) Data Controller and Contact
Data Controller: BUKEEN (details above) is the controller of personal data processed through the Platform for Bukeen’s own purposes.
Contact:
Email: [privacy@bukeen.com] (or [support@bukeen.com])
Postal: BUKEEN, Dublin, Ireland
If you have appointed a Data Protection Officer (DPO): [DPO contact details]
3) Personal Data We Collect
We collect personal data in the following ways:
3.1 Data you provide directly
Account and profile (Service Providers and/or Clients):
Name, email address, phone number
Business name (Service Providers), profile details, service category
Login and authentication details (e.g., hashed credentials, session tokens)
Booking and service details:
Booking details (service selected, date/time, add-ons, notes you submit)
Preferences and instructions you provide (e.g., “please call on arrival”)
Support and communications:
Messages you send us, customer support tickets, feedback, call/chat logs (if applicable)
3.2 Data collected automatically
Device and app data (device type, OS version, app version)
Log data (IP address, timestamps, crash logs, diagnostics)
Usage and interaction data (pages/screens viewed, taps, feature usage)
Approximate location derived from IP (not precise GPS unless you explicitly enable it)
3.3 Data from third parties
App stores (Apple/Google) purchase and subscription status (where applicable)
Payment processors (if you enable payments/deposits) for transaction confirmations and fraud signals
Messaging providers (SMS/email delivery status, bounce/undelivered events)
4) How We Use Your Data and Our Legal Bases (GDPR)
We process personal data under one or more legal bases:
4.1 Provide and operate the Platform (Contract)
Create and manage accounts
Enable Service Providers to publish booking pages and accept bookings
Process bookings, confirmations, reminders, and follow-ups
Provide customer support
4.2 Legitimate interests
Maintain security, prevent fraud, abuse, and harmful activity
Debugging, analytics, and product improvement
Enforce our Terms & Conditions and platform rules
Measure performance of core features (e.g., booking completion, reminder engagement)
We assess and balance these interests against your rights.
4.3 Consent (where required)
Marketing communications (where required by law)
Optional device permissions (e.g., notifications)
Cookies/SDKs for analytics/advertising where applicable
You can withdraw consent at any time.
4.4 Legal obligation
Comply with applicable laws (tax, accounting, consumer protection, regulatory requests)
Respond to lawful requests from authorities
5) Booking Data and Roles: Bukeen vs Service Providers
When a Client books a service, certain personal data is shared with the relevant Service Provider to fulfill the booking (e.g., Client name, contact details, booking time, selected service, and notes).
Bukeen acts as a controller for data needed to operate the Platform (accounts, platform messaging, security, and product operations).
Service Providers may act as independent controllers for the Client data they receive, because they decide how they use that data to deliver the service (e.g., appointment management, receipts, compliance).
Clients should review the Service Provider’s own privacy practices where relevant.
6) Sharing and Disclosure of Personal Data
We may share personal data with:
6.1 Other users (core platform sharing)
Service Providers receive booking details necessary to provide the service.
Clients may see Service Provider business profile information.
6.2 Service providers and vendors (“processors”)
We use vetted third parties to operate the Platform, such as:
Cloud hosting and storage providers
Analytics and crash reporting tools
Customer support tooling
Messaging vendors (SMS/email)
Payment processors (if payments/deposits are enabled)
These vendors process personal data under contractual obligations to protect it and use it only per our instructions.
6.3 Legal and safety disclosures
We may disclose data when required to:
comply with law or legal process;
enforce our Terms;
protect rights, safety, and security of users, Bukeen, and the public.
6.4 Business transfers
If Bukeen is involved in a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards.
7) International Transfers
If we transfer personal data outside the European Economic Area (EEA), we rely on appropriate safeguards such as:
EU Standard Contractual Clauses (SCCs); and/or
adequacy decisions where applicable; and/or
additional technical and organizational measures.
You can request more information about transfer safeguards via [privacy@bukeen.com].
8) Data Retention
We retain personal data only as long as necessary for the purposes described in this Policy, including:
maintaining your account and bookings history;
legal, accounting, or reporting obligations;
resolving disputes and enforcing agreements.
Retention periods vary by data type. Typical approach:
Account data: retained while account is active, and for a limited period after deletion to meet legal/security obligations.
Booking records: retained for operational history and dispute resolution for [e.g., 12–24 months] unless longer retention is required by law.
Logs/security data: retained for shorter periods unless needed for incident investigation.
9) Security
We implement reasonable technical and organizational measures to protect personal data, including access controls, encryption in transit, monitoring, and secure storage practices. No system is 100% secure; you are responsible for safeguarding your account credentials.
10) Your Rights (EEA/UK GDPR)
If you are in the EEA/UK, you have rights to:
Access your personal data
Rectify inaccurate data
Erase data (in certain circumstances)
Restrict processing
Object to processing (including certain legitimate interests)
Data portability (for data processed by consent/contract via automated means)
Withdraw consent at any time (where processing is based on consent)
To exercise rights, contact: [privacy@bukeen.com]. We may need to verify identity before responding.
11) Marketing Preferences
If we send marketing communications (where permitted), you can opt out at any time by:
using the unsubscribe link (email), or
adjusting in-app preferences, or
contacting [privacy@bukeen.com].
Service/transactional communications (e.g., booking confirmations, reminders, security alerts) are not marketing and may still be sent.
12) Cookies and Similar Technologies
If you use our website, we may use cookies and similar technologies to:
operate the site,
remember preferences,
understand usage, and
improve performance.
Where required, we will provide a cookie banner/consent tool. For the mobile app, SDKs may provide similar functionality (analytics/crash reporting) subject to your settings and applicable law.
13) Children
Bukeen is not intended for users under 18. We do not knowingly collect data from children. If you believe a child has provided data, contact [privacy@bukeen.com] and we will take appropriate steps.
14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the latest version with an updated “Last updated” date. Material changes may be communicated in-app or via email where appropriate.
15) Complaints (Ireland)
If you are not satisfied with our response, you can lodge a complaint with the Irish supervisory authority:
Data Protection Commission (Ireland)
You can contact the DPC via its official channels.
16) Quick Summary (Non-Contractual)
We collect data to run bookings, accounts, reminders, and support.
We share booking data with the Service Provider you book with.
We use vendors (hosting, SMS/email, analytics, payments if enabled).
You have GDPR rights, including access and deletion, subject to legal requirements.
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