These Terms & Conditions ("Terms") govern your access to and use of the Bukeen mobile application, website (bukeen.com), and all related services (collectively, the "Platform"). The Platform is operated by BUKEEN, a company registered in Ireland with company registration number 777492, whose registered office is at Dublin, Ireland ("Bukeen", "we", "us", "our").

By creating an account, downloading the app, accessing, or using the Platform in any way, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

1) Definitions

• Client: means an end user who browses, books, or intends to book services from a Service Provider through the Platform.

• Service Provider: means any business or individual (e.g. barber, nail technician, braider, makeup artist, lash artist, photographer, fitness trainer, or other solo service professional) who creates an account to list services, set availability and pricing, and accept bookings via the Platform

• Booking: means a confirmed reservation made by a Client for a service offered by a Service Provider through the Platform.

• Deposit / Prepayment: means a full or partial payment collected from a Client (where enabled by the Service Provider) at the point of booking to secure the appointment.

• Content: means a full or partial payment collected from a Client (where enabled by the Service Provider) at the point of booking to secure the appointment.

• Fees: means any subscription, transaction, or processing fees payable to Bukeen as disclosed in the Platform or on bukeen.com.

• Platform: means the Bukeen iOS/Android application, the bukeen.com website, and all associated services, APIs, and tools.

• Stripe: means Stripe Payments Europe, Limited, Bukeen's third-party payment processing partner.

• Booking Page: means the personalised public URL (e.g. yourname.bukeen.com) generated for each Service Provider through which Clients can view and book services.

2) Eligibility and Accounts

2.1 Age Requirement

You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) to create an account on the Platform or enter into a legally binding Booking. By using the Platform, you confirm that you meet this requirement. Bukeen does not knowingly permit use by persons under 18.

2.2 Account Accuracy

You must provide true, accurate, current, and complete information when creating your account and must keep that information up to date at all times. Providing false information, including impersonating another person or business, is a breach of these Terms and may result in immediate account termination.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify Bukeen immediately at hello@bukeen.com if you suspect any unauthorised access or use of your account.

2.4 Account Suspension and Termination

Bukeen reserves the right to refuse, suspend, restrict, or permanently terminate any account at any time, without prior notice, where we have reasonable grounds to believe there has been fraud, misuse, unlawful activity, repeated policy breaches, or any conduct harmful to users or the Platform.

3) What Bukeen Provides (Platform Role)

3.1 Platform Role

Bukeen is a technology platform — a software tool — that enables Service Providers to:

• create and manage a personalised Booking Page at a custom URL (e.g. joecutz.bukeen.com);

• list services, set pricing, add-ons, durations, availability, and cancellation/no-show policies;

• receive and manage booking requests and confirmations;

• optionally collect deposits, prepayments, or full payments from Clients via Stripe;

• send automated booking confirmations, reminders, follow-ups, and receipts to Clients;

• manage a client list, view booking history, and access basic analytics.

3.2 Bukeen Is Not the Service Provider

Bukeen does not provide, perform, or supervise any of the personal services listed on the Platform (e.g. haircuts, nail treatments, braiding, makeup, photography). The binding contract for the provision of any service is directly between the Client and the Service Provider. Bukeen is not a party to that contract.

3.3 No Endorsement or Vetting

Unless explicitly stated otherwise, Bukeen does not:

• verify, vet, endorse, certify, accredit, or insure any Service Provider or the quality of their services;

• guarantee that a Service Provider will attend, perform, or meet any particular standard;

• guarantee that a Client will attend a booked appointment;

• provide any professional, medical, legal, financial, or regulated services.

Users engage with each other at their own risk. Bukeen strongly encourages Clients to review Service Provider profiles, policies, and reviews before booking.

4) Service Provider Terms

4.1 Listings, Pricing, and Policies

As a Service Provider, you are solely responsible for:

• the accuracy, completeness, and legality of all listings, service descriptions, images, pricing, and add-ons on your Booking Page;

• setting, publishing, and communicating your cancellation, refund, rescheduling, late-arrival, and no-show policies clearly to Clients before booking;

• ensuring your offerings comply with all applicable laws, licensing requirements, professional regulations, health and safety rules, and tax obligations in your jurisdiction.

4.2 Deposits, Payments, and Payouts

a) If you enable deposit or payment collection, you authorise Bukeen and Stripe to collect amounts from Clients on your behalf in accordance with your pricing settings.

b) You are responsible for determining and clearly communicating to Clients whether deposits are fully refundable, partially refundable, or non-refundable, and under what circumstances.

c) Where a refund is required under applicable law (including Irish and UK consumer protection law) or under your own stated policy, you are responsible for initiating and approving that refund and complying with any associated obligations.

d) Bukeen may deduct applicable Fees and Stripe processing fees from payouts before remitting the balance to you. Payout timelines are subject to Stripe's standard terms.

e) Bukeen and Stripe reserve the right to withhold, delay, or reverse payouts in the event of suspected fraud, chargebacks, policy violations, or regulatory requirements.

4.3 Client Communications

By using the Platform, you authorise Bukeen to send automated booking-related messages to your Clients on your behalf (including SMS, push notifications, and email) using the contact details Clients provide during booking. You must ensure that your use of the messaging features complies with applicable anti-spam and telecom laws, including the EU ePrivacy Regulations, Ireland's ePrivacy Regulations (S.I. No. 336 of 2011), and the UK's Privacy and Electronic Communications Regulations (PECR). Your message content must not be false, misleading, offensive, or unlawful.

4.4 Relationship With Clients

You are solely responsible for:

• delivering each booked service to a reasonable standard of care and skill;

• handling all Client complaints, disputes, refund claims, and payment chargebacks relating to your services;

• complying with your own cancellation and no-show policies;

• all income tax, VAT, PAYE, and other tax obligations arising from income earned through the Platform;

• ensuring you hold any licences, insurance, or professional registrations required by law to provide your services.

4.5 No Employment or Agency Relationship

Nothing in these Terms creates any employment, partnership, agency, joint venture, or franchise relationship between Bukeen and any Service Provider. Service Providers are independent traders operating their own businesses.

5) Client Terms

5.1 Making a Booking

When you make a Booking through the Platform, you are entering into a binding agreement directly with the Service Provider named on the Booking Page. The Service Provider's stated policies — including cancellation, refund, rescheduling, late-arrival, and no-show rules — apply to your Booking and will be visible during the booking flow.

5.2 Deposits and Payments

If a Service Provider requires a deposit or prepayment, you agree to pay it at the time of booking as a condition of securing your appointment. Disputes about refunds, payment processing errors, or service delivery are governed by the Service Provider's policies and applicable consumer law.

5.3 Cancellations, Rescheduling, and No-Shows

You agree to comply with the Service Provider's timing rules for cancellations and rescheduling. If you fail to attend a booked appointment without adequate notice ("no-show") or arrive significantly late, you may forfeit any deposit paid and/or be charged a no-show fee as specified in the Service Provider's stated policy.

5.4 Disputes With Service Providers

Any dispute arising from the provision (or non-provision) of services is between you and the Service Provider. Bukeen is not a party to that dispute and has no obligation to resolve it, though we may at our discretion take platform-level action (such as account suspension) in response to verified complaints.

5.5 Your Conduct

You agree to treat Service Providers with respect when using the Platform. Harassment, threats, abusive language, false reviews, or discriminatory conduct towards any user is prohibited and may result in your account being suspended or terminated.

6) Subscriptions, Plans, Billing (If Applicable)

6.1 Bukeen offers both a Free plan and a paid Pro plan (Bukeen Pro). Current pricing, features, and plan limits are displayed in-app and at bukeen.com/price and form part of these Terms.

6.2 The Pro plan is currently priced at €9.99 per month (or such other price as may be displayed at the time of purchase). Subscription charges are recurring and will be billed automatically at the start of each billing period unless you cancel before the renewal date.

6.3 The Free plan includes up to 5 services and unlimited clients with core booking functionality. The Pro plan includes unlimited services, unlimited bookings, online payment acceptance, Bukeen branding removal, multiple locations, and priority support.

6.4 If you purchase a subscription through the Apple App Store or Google Play, billing, cancellation, and refund processes are governed by the relevant app store's terms, and you must manage your subscription through your app store account settings.

6.5 Bukeen may change plan pricing or features at any time with at least 14 days' written notice (by email or in-app notification). If you do not accept the changes, you may cancel your subscription before the change takes effect without penalty.

6.6 Subscriptions are non-refundable except where required by applicable law (including the Irish European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013).

7) Fees and Taxes

7.1 Bukeen's applicable Fees (subscription and/or transaction fees) are disclosed on the Platform. Transaction fees, where applicable, are deducted before payout.

7.2 Bukeen does not charge commission on bookings. This means Bukeen will not deduct a percentage of the service price from Service Provider payouts beyond disclosed subscription and processing fees.

7.3 All users are solely responsible for any taxes owed in their jurisdiction in relation to their use of the Platform, including income tax, corporation tax, VAT, or sales tax on services sold. Bukeen will collect and remit taxes where legally required to do so (e.g. VAT on digital services sold to EU consumers).

8) Acceptable Use

YBy using the Platform, you agree not to:

• use the Platform for any unlawful, fraudulent, abusive, or harmful purpose;

• upload or share Content that is false, misleading, defamatory, infringing, obscene, discriminatory, or violates the rights of any third party;

• harass, exploit, threaten, impersonate, or intimidate any other user;

• attempt to reverse engineer, decompile, hack, scrape, crawl, or disrupt the Platform or its underlying systems;

• bypass, disable, or circumvent any security feature, access control, plan limit, or rate limit;

• use the Platform to send spam, unsolicited marketing messages, or bulk commercial communications;

• create multiple accounts for deceptive purposes or to evade suspension;

• use automated bots, scripts, or tools to interact with the Platform without Bukeen's express written consent;

• collect or harvest personal data about other users from the Platform.

Bukeen reserves the right to remove any Content and restrict or terminate access to the Platform where we reasonably believe these rules have been breached, without prior notice and without liability to you.

9) User Content and Permissions

9.1 You retain full ownership of all Content you upload to the Platform.

9.2 By uploading Content, you grant Bukeen a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, display, distribute, and use your Content solely as necessary to: (a) operate and deliver the Platform; (b) display your Booking Page to Clients; and (c) promote the Platform and your Booking Page on Bukeen's marketing channels (where you have enabled public visibility). This licence ends when you delete the Content or close your account, subject to any legal retention obligations.

9.3 You represent and warrant that: (a) you own or have all necessary rights to the Content you upload; (b) your Content does not infringe any third-party intellectual property, privacy, or personality rights; and (c) your Content complies with all applicable laws.

9.4 Bukeen does not routinely monitor Content but reserves the right to review, edit, or remove any Content that we believe violates these Terms or applicable law.

10) Intellectual Property

10.1 Bukeen and its licensors own all intellectual property rights in the Platform, including but not limited to: the software, source code, databases, algorithms, design, user interface, graphics, branding, the Bukeen name and logo, and all associated trademarks and trade secrets.

10.2 Nothing in these Terms grants you any right or licence to use Bukeen's intellectual property, trademarks, or branding except as expressly permitted to operate your Booking Page or use the Platform for its intended purpose.

10.3 You may not copy, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works from, or distribute any part of the Platform, except as expressly permitted by law or with Bukeen's prior written consent.

11) Payment Processing — Stripe

11.1 Online payments and deposit collection on the Platform are processed by Stripe. By enabling payments, you agree to Stripe's Terms of Service and Connected Account Agreement (available at stripe.com/legal), in addition to these Terms.

11.2 Bukeen does not store full card details. Payment data is handled directly by Stripe in accordance with PCI DSS standards.

11.3 Bukeen is not liable for any payment errors, failed transactions, chargebacks, or disputes attributable to Stripe or arising from Stripe's systems or policies.

11.4 Service Providers must complete Stripe's identity verification (KYC) process before receiving payouts. Failure to complete verification may result in funds being held by Stripe in accordance with its policies.

12) Third-Party Services

The Platform may integrate or link to third-party services, including payment processors (Stripe), analytics providers, messaging vendors (SMS/email delivery), cloud hosting providers, and app store platforms (Apple, Google). Your use of third-party services may be subject to their own terms and privacy policies. Bukeen is not responsible for third-party services, their availability, security, or conduct beyond our reasonable control.

13) Availability, Changes, and Beta Features

13.1 Bukeen aims to maintain high availability of the Platform but does not warrant uninterrupted, error-free, or secure access. The Platform may be unavailable due to scheduled maintenance, technical issues, or events beyond our control.

13.2 Bukeen reserves the right to modify, update, suspend, or discontinue any part of the Platform — including features, pricing, and integrations — at any time. Where changes are material, we will provide reasonable advance notice.

13.3 Features labelled "beta", "early access", or "preview" are provided on an "as is" basis and may be changed, restricted, or removed at any time without notice or liability.

14) Disclaimers

To the fullest extent permitted by applicable law:

• The Platform is provided "as is" and "as available" without warranties of any kind, express or implied.

• Bukeen does not warrant that the Platform will be error-free, virus-free, secure, continuously available, or fit for any particular purpose.

• Bukeen does not warrant the quality, safety, legality, or timely delivery of any services listed or performed by Service Providers.

• Bukeen does not verify the identity, qualifications, licensing, or insurance status of Service Providers.

• Reviews and ratings on the Platform reflect the opinions of individual users and are not endorsed or verified by Bukeen.

Nothing in this section excludes liability that cannot be excluded under Irish consumer protection law, including the Consumer Protection Act 2007, or the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

15) Limitation of Liability

15.1 Nothing in these Terms limits or excludes Bukeen's liability for: (a) death or personal injury caused by Bukeen's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable Irish or EU law.

15.2 Subject to clause 15.1, Bukeen shall not be liable, whether in contract, tort (including negligence), statute, or otherwise, for:

• any dispute, loss, injury, or damage arising from the performance or non-performance of services by a Service Provider;

• any loss of profits, revenue, business, savings, data, or goodwill (whether direct or indirect);

• any indirect, consequential, special, or punitive losses or damages;

• loss or damage caused by events outside Bukeen's reasonable control (force majeure), including internet outages, payment processor failures, or third-party service disruptions.

15.3 Subject to clause 15.1, Bukeen's total aggregate liability to you for all claims arising from or relating to the Platform shall not exceed the greater of: (a) the total Fees paid by you to Bukeen in the 12 months immediately preceding the event giving rise to the claim; or (b) €100.

15.4 These limitations apply whether or not Bukeen has been advised of the possibility of such losses and reflect a fair allocation of risk between commercial parties.

16) Indemnity

You agree to fully indemnify, defend, and hold harmless Bukeen and its directors, employees, agents, and licensors from and against all claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or relating to:

• your breach of these Terms or our Privacy Policy;

• any Content you upload or transmit through the Platform;

• the services you offer, perform, or fail to perform (Service Providers);

• your conduct as a Client during or in connection with a Booking;

• your violation of any applicable law or regulation;

• your violation of any rights of a third party, including intellectual property rights or privacy rights.

17) Termination

17.1 You may stop using the Platform and close your account at any time by contacting hello@bukeen.com or through in-app account settings.

17.2 Bukeen may suspend or permanently terminate your access to the Platform, with or without notice, if: (a) you breach these Terms; (b) Bukeen is required to do so by law or a regulatory authority; or (c) Bukeen decides to discontinue the Platform or any part of it.

17.3 On termination: (a) your right to use the Platform ceases immediately; (b) accrued obligations (including outstanding Fees, chargebacks, or refund obligations) survive termination; (c) Bukeen may delete your account data in accordance with our Privacy Policy, subject to any legal retention obligations.

17.4 Clauses 9 (Content), 10 (Intellectual Property), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnity), 19 (Governing Law), and any other clauses that by their nature should survive, shall survive termination of these Terms.

18) Privacy and Data Protection

Bukeen processes personal data in accordance with its Privacy Policy (available at bukeen.com/policy), which is incorporated into these Terms by reference. By using the Platform, you consent to such processing. Service Providers who receive Client personal data through the Platform are independent data controllers in respect of that data and are responsible for complying with applicable data protection law, including the GDPR and the Irish Data Protection Acts 1988–2023.

19) Changes to These Terms

Bukeen may update these Terms at any time. We will post the updated Terms at bukeen.com/terms-and-conditions with a new "Last updated" date. For material changes, we will provide notice by email or in-app notification at least 14 days before the changes take effect. Your continued use of the Platform after changes take effect constitutes your acceptance of the updated Terms. If you do not accept the changes, you must stop using the Platform and may close your account.

20) Governing Law and Dispute Resolution

20.1 These Terms and any dispute or claim arising from or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of Ireland.

20.2 The courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to clause 20.3.

20.3 Nothing in this clause affects your rights as a consumer under mandatory consumer protection laws in your country of residence, which may entitle you to bring proceedings in your local courts or before a local dispute resolution body.

20.4 For EU consumers: the European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr, which may be used for disputes arising from online contracts.

21) General

21.1 Entire Agreement: These Terms (together with the Privacy Policy) constitute the entire agreement between you and Bukeen in relation to the Platform and supersede all prior agreements, representations, and understandings.

21.2 Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.

21.3 No Waiver: Bukeen's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

21.4 Assignment: Bukeen may assign or transfer its rights and obligations under these Terms to any successor entity, affiliate, or acquirer without your consent. You may not assign your rights or obligations under these Terms without Bukeen's prior written consent.

21.5 Notices: All formal notices to Bukeen under these Terms must be sent in writing to hello@bukeen.com. Bukeen may send notices to you at the email address associated with your account.

Contact us

For general enquiries: hello@bukeen.com

For privacy matters: hello@bukeen.com

Website: bukeen.com

Registered entity: BUKEEN, Dublin, Ireland. Company No. 777492.