These Terms & Conditions (“Terms”) govern your access to and use of the Bukeen mobile application, websites, and related services (collectively, the “Platform”). The Platform is operated by BUKEEN a company registered in Ireland with registered number 777492, whose registered office is Dublin, Ireland,

By creating an account, accessing, or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1) Definitions

• Client: an end user who books or intends to book services from a Service Provider through the Platform.

• Service Provider: a business or individual offering services (e.g., barber, nail tech, photographer) and using the Platform to list services, set availability/prices, and accept bookings.

• Booking: a reservation made by a Client for a service offered by a Service Provider through the Platform.

• Deposit / Prepayment: an amount collected from a Client (if enabled by the Service Provider) to secure a Booking.

• Content: all text, images, logos, pricing, descriptions, and other materials uploaded or displayed on the Platform.

• Fees: subscription fees and/or transaction fees payable to Bukeen (as applicable).

2) Eligibility and Accounts

2.1 You must be at least 4+ years old (or the age of majority in your jurisdiction) to use the Platform.
2.2 You must provide accurate information and keep your account details up to date.
2.3 You are responsible for all activities on your account and for maintaining the confidentiality of your login credentials.
2.4 We may refuse, suspend, or terminate accounts where we reasonably believe there is fraud, abuse, unlawful activity, or breach of these Terms.

3) What Bukeen Provides (Platform Role)

3.1 Bukeen is a technology platform that enables Service Providers to:

• create service listings, pricing, add-ons, policies, and booking rules;

• share a booking link;

• receive booking requests/confirmations;

• optionally collect deposits/payments;

• send booking-related messages (including confirmations, reminders, and follow-ups).

3.2 Bukeen is not the Service Provider and does not perform the services booked. The contract for services is between the Client and the Service Provider.

3.3 Unless explicitly stated otherwise, Bukeen does not:

• guarantee Client attendance or Service Provider performance;

• vet, endorse, certify, or insure Service Providers;

• provide professional, medical, legal, or regulated services.

  
  

4) Service Provider Terms

4.1 Listings, Pricing, and Policies

You are responsible for:

• the accuracy and legality of your listings, prices, service descriptions, and images;

• setting your cancellation, refund, rescheduling, late-arrival, and no-show policies;

• ensuring your offerings comply with applicable laws, licensing rules, and regulations.

4.2 Deposits, Payments, and Refunds

a) If you enable deposits or payments, you authorize Bukeen and its payment processors to collect amounts from Clients on your behalf.
b) You are responsible for determining whether deposits are refundable and communicating that clearly to Clients at checkout and in your policy text.
c) Where a refund is required under law or your stated policy, you are responsible for initiating/approving the refund and any associated conditions.
d) Bukeen may deduct applicable Fees before remitting payouts, where relevant.

4.3 Client Communications (SMS/Email/Push)

You authorize Bukeen to send booking-related messages to Clients on your behalf (e.g., confirmations, reminders, follow-ups) using contact details provided by the Client. You must ensure your use of such messaging complies with anti-spam/telecom laws and that your content is not misleading or unlawful.

4.4 Your Relationship With Clients

You are solely responsible for:

• delivering the booked service with reasonable care and skill;

• handling disputes, complaints, refunds, and chargebacks related to your services;

• any taxes you owe (income tax, VAT/sales tax), and compliance obligations.

  
  

5) Client Terms

5.1 Bookings

When you make a Booking, you are entering into an agreement directly with the Service Provider. The Service Provider’s policies (cancellation, refunds, late arrival, no-show) apply and will be shown during the booking flow or via their booking page.

5.2 Deposits and Payments

If a Service Provider requires a deposit or prepayment, you agree to pay it to secure your Booking. Refunds and changes are governed by the Service Provider’s stated policies and applicable law.

5.3 Cancellations, Rescheduling, and No-Shows

You agree to comply with the Service Provider’s timing and rules for cancellations/rescheduling. If you do not attend (“no-show”) or arrive late, you may forfeit deposits or be charged as per the Service Provider’s policies.

6) Subscriptions, Plans, Billing (If Applicable)

6.1 Bukeen may offer paid subscription plans (e.g., monthly). Current pricing and plan limits are shown in-app or on our website and form part of these Terms.
6.2 Subscription charges recur unless canceled before the renewal date.
6.3 If you purchase through Apple App Store / Google Play, billing, cancellations, and refunds are handled by the relevant app store, subject to their terms.
6.4 We may change plan pricing or features with reasonable notice. If you do not accept changes, you may cancel before the change takes effect.

7) Fees and Taxes

7.1 Bukeen Fees (subscription and/or transaction fees) are disclosed in the Platform.
7.2 You are responsible for any taxes owed in relation to your use of the Platform, including on subscriptions or services sold, unless we are legally required to collect taxes.

8) Acceptable Use

You agree not to:

• use the Platform for unlawful, fraudulent, or harmful purposes;

• upload false, infringing, obscene, or discriminatory Content;

• harass, exploit, or threaten other users;

• attempt to reverse engineer, hack, scrape, or disrupt the Platform;

• bypass plan limits, usage limits, or access controls;

• use the Platform to send spam or unsolicited marketing messages.

We may remove Content or restrict access if we reasonably believe there is a breach of these Terms.

9) User Content and Permissions

9.1 You retain ownership of Content you upload.
9.2 You grant Bukeen a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and distribute your Content as necessary to operate and improve the Platform and provide the services (including marketing your booking page where you enable public visibility).
9.3 You represent that you have all rights necessary to upload and license your Content.

10) Intellectual Property

Bukeen and its licensors own all rights in the Platform, including software, design, branding, and trademarks. You may not copy, modify, distribute, or create derivative works except as permitted by law or with our written consent.

11) Third-Party Services

The Platform may integrate third-party services (e.g., payment processors, analytics, messaging providers). Your use may be subject to those third parties’ terms. We are not responsible for third-party services outside our control.

12) Availability, Changes, and Beta Features

12.1 We aim for high availability but do not guarantee uninterrupted access.
12.2 We may modify, suspend, or discontinue parts of the Platform, including features, at any time.
12.3 Some features may be labeled beta/preview; they are provided “as is” and may change or be removed.

13) Disclaimers

To the fullest extent permitted by law:

• The Platform is provided “as is” and “as available”.

• We do not warrant that the Platform will be error-free, secure, or uninterrupted.

• We do not warrant the quality, safety, legality, or delivery of services offered by Service Providers.

  
  

14) Limitation of Liability

14.1 Nothing in these Terms limits liability that cannot be excluded by law (e.g., fraud, death/personal injury caused by negligence where applicable).
14.2 Subject to 14.1, Bukeen is not liable for:

• any dispute between Client and Service Provider;

• lost profits, lost revenue, business interruption, or indirect/consequential losses;

• issues caused by third-party systems (app stores, payment processors, telecom providers).

14.3 Where liability cannot be excluded, Bukeen’s total liability for claims relating to the Platform is limited to the Fees you paid to Bukeen in the [3/6/12] months before the event giving rise to the claim (choose one).

15) Indemnity

You agree to indemnify and hold Bukeen harmless from claims, damages, liabilities, and expenses arising from:

• your breach of these Terms;

• your Content;

• your services (Service Providers) or your conduct during bookings (Clients);

• your violation of any law or third-party rights.

  
  

16) Termination

16.1 You may stop using the Platform at any time.
16.2 We may suspend or terminate access if you breach these Terms or if required by law.
16.3 Termination does not affect accrued rights and obligations, including unpaid Fees or ongoing dispute obligations.

17) Privacy

Our handling of personal data is described in our Privacy Policy: You agree that we may process data as described there. Service Providers are responsible for how they handle Client data received through the Platform, subject to applicable data protection laws.

18) Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms with a new “Last updated” date and, where appropriate, provide notice in-app. Continued use after changes take effect constitutes acceptance.

19) Governing Law and Dispute Resolution

These Terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction, unless mandatory consumer protection laws in your country require otherwise.